01Founder Edition
If the Founder Edition isn't for you, ask within 30 days of buying it and we'll refund the whole payment. You don't have to give a reason.
02Pro and Student
Your first payment. Whether you chose monthly or yearly, ask within 30 days of your first payment and we'll refund it in full, and cancel the subscription so it doesn't renew.
A yearly renewal. If a yearly plan renews and you didn't mean to keep it, ask within 30 days of the renewal and we'll refund that renewal in full.
Monthly renewals. These aren't refunded, but you can cancel at any time. You keep Pro until the end of the month you've paid for, and you're not charged again.
03How to ask
Write to support@reticulos.com from the email address you bought with, and say which purchase you'd like refunded. The same address cancels a Pro subscription: just say so.
Payments are processed by Dodo Payments, the merchant of record, so the refund comes from them, to the card or account you paid with. How long it takes to appear depends on your bank.
04What happens to your plan and your notes
When a payment is refunded, the plan it bought ends and your account goes back to the free plan. Nothing you've saved is touched: your notes stay on your computer, and PDFs, recordings and other files you added while on Pro still open, play and export on the free plan.
05Your rights
This policy adds to any rights you have under the consumer law where you live; it doesn't take any away. If something has gone wrong outside the cases above, write to us anyway: we'd rather sort it out than have you stuck with something that doesn't work for you.
06Contact us
Questions about a payment or a refund? Write to support@reticulos.com or visit Help & Support. See also our privacy policy and pricing.